FAQ
Recurring questions on urban mobility products
Micro-mobility is a new trend, so it is on the strength of our expertise that we are enlightening you on the key points of this urban revolution.
● How does it work, is it easy to use?
Weebot products advance thanks to an electric motor, a battery and a gyroscopic stabilization system. Go forward, backward, turn 360 ° and balance effortlessly. The system is programmed to keep you safe at all times, this is the key point of our products.
It takes only ten minutes to get started, and in 30 minutes you are a real pro
● On the internet, prices vary greatly depending on the site, why?
Like any electronic product, which is new, it is important to focus on the quality of the components.
You have to be extremely careful with any tempting offers that you can find on the internet, they are often unsavory copies or manufacturers. This has a direct impact on the longevity of your product, but above all on your safety.
When purchasing a Hoverboard, it is important to take all the elements into account.
- The battery: this is the main element. 90% of Hoverboards on the internet are equipped with Chinese brand batteries. Weebot has selected for you the most powerful Samsung, LG, or major brand batteries on all our hoverboards.
- After-sales service in France: A lot of internet sellers use the Fnac, Darty, Boulanger market places and usurp their image. Their companies are abroad, and, even if they provide you with a guarantee, you will have to count international shipping costs in the event of a malfunction. At Weebot, our after-sales service is located here in Paris.
Our qualified technicians ensure the follow-up of your orders, and carry out product checks on site, in our workshops.
- An optimal guarantee: We guarantee your hoverboard for 2 years, parts and labor.
- A certified hoverboard: In Europe, we are fortunate to have excellent quality certification bodies.
All of our hoverboards have CE certification, which is far from being the case on the internet. Indeed, they have passed European tests, in order to offer you high quality products.
● Charging time and autonomy?
The recharge time varies from 1h30 to 2h for a range of 20km (It's huge).
● How does the Weebot guarantee work?
If you have a problem with your Weebot, simply bring it back to us or send it to us. Within 48 hours, we will provide you with a breakdown report and a repair deadline. We will send it back to you repaired directly to your home.
● What is the weight limit? top speed ?
Our gyropods support up to 120 kg, the top speed is between 14 and 16 km / h.
● How quickly will I be delivered?
Any order before noon is shipped the same day for reception the next day in mainland France, two days later for Europe and within 72 hours outside the EU, via our carriers UPS and TNT.
● Can I pay in installments (3 installments free of charge)?
We offer all our customers the possibility to pay up to 4 times FREE OF CHARGE without conditions! Nothing could be simpler, contact us by phone at 09.86.30.64.74!
● Do the price differences between our models imply a difference in quality?
All our gyropods have exactly the same technical characteristics. Smart Samsung Lithium batteries are featured on all of our bots. The electric motor is 700W (the most powerful on the market) on all our products. The price difference is mainly justified on the design, the options such as Bluetooth connectivity, size of the wheels, LED, Music, ect.… As well as the size of the wheels (the bigger the wheels, the more the machine will be off-road) ).
Technologies change rapidly, and our technical team ensures that our products are always at the cutting edge of technology. By purchasing a Weebot, you can be sure that you are getting the latest product.
● Are there regulations?
Only one regulation: courtesy.
Our products are not bulky and adapt very well to city use, they can be used perfectly on sidewalks, obviously paying attention to other pedestrians.
● It's raining, can I use it?
All of our Weebot models are IP54 rated, so they are resistant to light rain and you can ride on a wet surface. However, puddles and heavy rain should be avoided.
● How does personalization work?
We suggest that you register your name, an image or any graphic element on your Weebot. In store, we will make you meet our graphic designer who will accompany you in your choice. For internet purchases, it
Micro-mobility is a new trend, so it is on the strength of our expertise that we are enlightening you on the key points of this urban revolution.
● How does it work, is it easy to use?
Weebot products advance thanks to an electric motor, a battery and a gyroscopic stabilization system. Go forward, backward, turn 360 ° and balance effortlessly. The system is programmed to keep you safe at all times, this is the key point of our products.
It takes only ten minutes to get started, and in 30 minutes you are a real pro
● On the internet, prices vary greatly depending on the site, why?
Like any electronic product, which is new, it is important to focus on the quality of the components.
You have to be extremely careful with any tempting offers that you can find on the internet, they are often unsavory copies or manufacturers. This has a direct impact on the longevity of your product, but above all on your safety.
When purchasing a Hoverboard, it is important to take all the elements into account.
- The battery: this is the main element. 90% of Hoverboards on the internet are equipped with Chinese brand batteries. Weebot has selected for you the most powerful Samsung, LG, or major brand batteries on all our hoverboards.
- After-sales service in France: A lot of internet sellers use the Fnac, Darty, Boulanger market places and usurp their image. Their companies are abroad, and, even if they provide you with a guarantee, you will have to count international shipping costs in the event of a malfunction. At Weebot, our after-sales service is located here in Paris.
Our qualified technicians ensure the follow-up of your orders, and carry out product checks on site, in our workshops.
- An optimal guarantee: We guarantee your hoverboard for 2 years, parts and labor.
- A certified hoverboard: In Europe, we are fortunate to have excellent quality certification bodies.
All of our hoverboards have CE certification, which is far from being the case on the internet. Indeed, they have passed European tests, in order to offer you high quality products.
● Charging time and autonomy?
The recharge time varies from 1h30 to 2h for a range of 20km (It's huge).
● How does the Weebot guarantee work?
If you have a problem with your Weebot, simply bring it back to us or send it to us. Within 48 hours, we will provide you with a breakdown report and a repair deadline. We will send it back to you repaired directly to your home.
● What is the weight limit? top speed ?
Our gyropods support up to 120 kg, the top speed is between 14 and 16 km / h.
● How quickly will I be delivered?
Any order before noon is shipped the same day for reception the next day in mainland France, two days later for Europe and within 72 hours outside the EU, via our carriers UPS and TNT.
● Can I pay in installments (3 installments free of charge)?
We offer all our customers the possibility to pay up to 4 times FREE OF CHARGE without conditions! Nothing could be simpler, contact us by phone at 09.86.30.64.74!
● Do the price differences between our models imply a difference in quality?
All our gyropods have exactly the same technical characteristics. Smart Samsung Lithium batteries are featured on all of our bots. The electric motor is 700W (the most powerful on the market) on all our products. The price difference is mainly justified on the design, the options such as Bluetooth connectivity, size of the wheels, LED, Music, ect.… As well as the size of the wheels (the bigger the wheels, the more the machine will be off-road) ).
Technologies change rapidly, and our technical team ensures that our products are always at the cutting edge of technology. By purchasing a Weebot, you can be sure that you are getting the latest product.
● Are there regulations?
Only one regulation: courtesy.
Our products are not bulky and adapt very well to city use, they can be used perfectly on sidewalks, obviously paying attention to other pedestrians.
● It's raining, can I use it?
All of our Weebot models are IP54 rated, so they are resistant to light rain and you can ride on a wet surface. However, puddles and heavy rain should be avoided.
● How does personalization work?
We suggest that you register your name, an image or any graphic element on your Weebot. In store, we will make you meet our graphic designer who will accompany you in your choice. For internet purchases, it